Shipping & Returns

SHIPPING COSTS AND DELIVERY TIMELINES 

All orders from the Europe, Middle East and Asia (refer to list of countries below) are delivered free of charge. For other countries free shipping applies on orders over USD 450.

DESTINATION	COST	TIMELINE
Europe1	Free Shipping	3 - 7 days
Middle East1	Free Shipping	1 - 3 days
Asia1	Free Shipping	3 - 7 days
North America	USD45	3 - 7 days
Rest of World	USD58	3 - 7 days

 

1. Europe: Austria, Belgium, Bulgaria, France, Czech Republic, Germany, Denmark, Hungary, Lichtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, Turkey, Vatican; Middle East: Bahrain, Egypt, Kingdom of Saudi Arabia, Kuwait, Jordan, Lebanon, Oman, Qatar, UAE; Asia: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Myanmar, Pakistan, Singapore, Sri Lanka, South Korea, Thailand

Please note that the shipping fees are calculated by our logistics partner and may differ from time to time, based on fuel surcharges and other factors. For precise delivery charges, please refer to the calculation provided at checkout.

Should you have any question regarding shipping, please contact us at info@dellapennaonline.com.

On orders from countries outside the UAE, import and / or custom duties might be levied by your government. All duties and/or taxes are the responsibility of the customer and are not included in the order total price. Any applicable fees will be due upon delivery. If you want certainty about your country's duties and taxes, we recommend that you contact your local customs bureau directly.

 

RETURNS AND EXCHANGES

Europe, Middle East, Asia

Try on your new shoes in the comfort of your own home, knowing that our return & exchange policy is easy and simple.

14 Days returns & exchanges period

• Return shipping is FREE when exchanging product or size.
• The return shipment must be initiated within 14 days of receipt.
• Contact us to organize the return and arrange a pick-up.
• When making an exchange we always ship the new product to you for FREE.

Conditions:

• Please ship products back to us in the state and manner you would wish to receive them.
• Items should be returned new, unused and in the original packaging.
• Boxes, dust bags and cards should be included in your return.
• Shoes must be tried on a carpeted surface until you are certain you are keeping them.
• Send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.
• We reserve the right not to accept a return if the item shows signs of wear or is used or altered from its original condition in any way. In this case, we may not reimburse at all or may reduce the amount of the refund or exchange accordingly. Unacceptable returns may be sent back to the customer at the customer's expense.

North America

Try on your new shoes in the comfort of your own home, knowing that our return & exchange policy is easy and simple.

14 Days returns & exchanges period

• Return shipping is FREE on orders over USD 450 when exchanging product or size.
• The return shipment must be initiated within 14 days of receipt.
• Contact us to organize the return and arrange a pick-up.
• When making an exchange we always ship the new product to you for FREE.

Conditions:

• Please ship products back to us in the state and manner you would wish to receive them.
• Items should be returned new, unused and in the original packaging.
• Boxes, dust bags and cards should be included in your return.
• Shoes must be tried on a carpeted surface until you are certain you are keeping them.
• Send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.

We reserve the right not to accept a return if the item shows signs of wear or is used or altered from its original condition in any way. In this case, we may not reimburse at all or may reduce the amount of the refund or exchange accordingly. Unacceptable returns may be sent back to the customer at the customer's expense.

Rest of the World

Try on your purchase in the comfort of your own home, knowing that our return & exchange policy is easy and simple.

14 Days returns & exchanges period

• The return shipment must be initiated within 14 days of receipt.
• Contact us to purchase a return label at attractive costs.
• When making an exchange we always ship the new product to you for FREE.

Conditions:

• Please ship products back to us in the state and manner you would wish to receive them.
• Items should be returned new, unused and in the original packaging.
• Provided branded boxes, branded dust bags and cards should be included in your return.
• Shoes must be tried on a carpeted surface until you are certain you are keeping them.
• Send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.

We reserve the right not to accept a return if the item shows signs of wear or is used or altered from its original condition in any way. In this case, we may not reimburse at all or may reduce the amount of the refund or exchange accordingly. Unacceptable returns may be sent back to the customer at the customer's expense.

HOW TO RETURN/EXCHANGE AN ITEM

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

For a size exchange or return, please reach out to us at info@dellapennaonline.com. We'll supply you with the appropriate exchange/return address and assist you in obtaining a different shoe size or a refund.

To qualify for an exchange or return, you must send back the items in their original, unworn condition (please test shoes on a soft surface to avoid scratches), along with the original packaging, within 14 days of receipt.

Refunds will be credited to your account, subject to your bank/card issuer's processing time.